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These Terms and Conditions govern the relationship between you, the passenger, and us, Access Tibet Tour, (hereinafter, “ATT”, as TIBETTRAVEL.COM belongs to Access Tibet Tour & Service Co., Ltd). By booking a trip, you agree to be bound by these Terms and Conditions. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.
Reservations
Tibet Travel books trips on a first come, first serve basis on receipt of a $100.00 deposit per person and the airfare or train fare ($100.00 deposit per person is nonrefundable).
Reservations can be made by a credit card (MasterCard/Visa/Dinner/American Express); or by wire transfer. Your confirmation will be sent by an E-mail soon after you deposit is received, along with a Tour Contract containing a tour itinerary, flight or train schedule, price, and terms of cancellations and refunding. Payment of the balance is due 30 days in advance of the tour.
How to make payment to us? Please click here.
Cancellation Policy
Cancellations prior to 30 days of the tour will be refunded all moneys except the $100 deposit per person as handling fee.
Cancellations between 30 and 7 days before the tour will forfeit 30% of the tour fare.
Cancellations within 7 days before the tour will forfeit 50% of the tour fare.
Cancellations happen when the tour begins or during the trip (due to your own reason) will forfeit full price of the tour.
This Cancellation Policy applies to all tour bookings, including private tours. Tibet Travel reserves the right to cancel any tour due to acts of nature, trail conditions, insufficient number of participants or unforeseen circumstances that would hinder our ability to run a trip. If Tibet Travel is unable to provide you with another trip that is satisfactory, all monies paid will be refunded and shall constitute full settlement with you. We will inform you the cancellation of the confirmed tours 7 days before departure in writing. Tibet Travel is not responsible for any additional expenses that may be incurred due to travel delays, flight cancellations, sickness and non-refundable air tickets and any penalties associated with such tickets.
Passports, Visas and Tibet Travel Permits
A valid passport is required for foreign. citizens traveling to China. You should contact the appropriate consular office for to apply for a China visa, as ATT is not responsible for providing you with this information or documentation. But if necessary, ATT can provide invitation letter to help you apply for the visa - but only if you have paid the deposit.
To travel to Tibet, special entry permits are required. Please read carefully about how to get the Tibet travel permits.
Responsibility
According to the Tibet government's policies, diplomats, journalists, and government officials should travel to Tibet under the arrangement by the Foreign Affairs Office of Tibet Government. Tibet Travel will not arrange any travel service for these kinds of people. If any one of your party is of one of the above occupations, please contact the Foreign Affairs Office of Tibet government directly. If we found (from your passport) any one of your party is a diplomat or a journalist or a government official upon your arrival, we will have to send you back immediately, or transfer you to Foreign Affairs Office.
Some tours include visits to shops and merchants. Tibet Travel is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Tibet Travel nor any representative of Tibet Travel shall be liable.
Without limitation, Tibet Travel is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from but not limited to acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Tibet Travel.
Tibet Travel reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges. Tibet Travel reserves the right to decline to accept or retain any person as a member of any tour or to cancel or alter the tour with notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip. Hotels and other accommodations are subject to change.
Due to the special geographical conditions in Tibet, sometime your tour itinerary must be changed in case of road collapse, road construction, military or government injunction, etc. If any extra cost incurred in such cases, the passengers are responsible to pay for the extra cost.
Air Arrangements
Any penalties resulting from flight changes at your request after flights are ticketed will be your responsibility. If you cancel your trip after receiving your tickets, you must return your tickets to ATT before your refund (if applicable) is processed.
Air routings are subject to availability. Routings cannot be guaranteed, and are subject to change at any time. ATT is not responsible if an airline cancels or delays a flight. If that occurs, you should work with the airline to ensure you arrive at your destination. ATT will not provide any refund for portions of trips missed due to cancelled or delayed flights. If an air schedule requires an overnight stay in a gateway city, ATT can assist with hotel reservations; however, if a flight requires a layover, overnights are at your expense.
Medical Issues
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, ATT may refuse to allow you to take the trip and you will forfeit the trip cost; and in such event we shall have no liability, financial or otherwise.
If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release ATT and all professional personnel from any liability related to such condition or its treatment.
If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. ATT reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
ATT is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is ATT responsible for the quality of medical care, or lack thereof, you may receive while on the trip.
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